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This privacy policy sets out how The Supplement Warehouse uses and protects any information you pass to us when using this website to make an online purchase.
The Supplement Warehouse is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Supplement Warehouse may change our privacy policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.
This policy is effective from 1 May 2020.
ESSENTIAL INFORMATION WE MAY COLLECT
Whilst using our online store we have to capture certain essential data, such as your IP address and what products you view during your browsing.
We require this information in order for your shopping experience to work correctly, and efficiently.
This information allows us to:
Some of this data is collected through the use of cookies. A website places cookies in the web browser and then reads the information collected through the cookie every time the user performs an action.
If you would like to find out more about what cookies are, and which ones in particular we use, please see our cookies policy.
ACCOUNTS
To use The Supplement Warehouse, you must first sign up for an account to access the trade pricing.
We will remember your information and, when you make a purchase, you do not have to provide all of your information on each visit — you simply have to log-in to your account.
We do not store any financial details such as credit or debit card details.
Should you change your mind, we make it as easy as possible to withdraw your consent and delete your account. Simply contact us through email, phone or online chat.
HOW DO WE PROCESS YOUR INFORMATION?
In operating our online store, we will need to collect the following information if you decide to place an order with us:
These details will be stored in our online shops database, as well as being passed through to our order processing and inventory management system provider called Linnworks. This is to enable us to process and dispatch your order. Linnworks is a fully GDPR compliant provider.
Your name and delivery address will be used by the relevant shipping company in order to deliver your purchase to you.
Your name and address details may also be passed through to our merchant provider should you choose to pay by credit or debit card. Our current merchant provider is PayPal, another fully compliant GDPR provider.
HOW LONG DO WE KEEP YOUR DATA
If you have agreed to this privacy policy, and have decided to make a purchase from our web store, we will keep your order information, including personal details, for a minimum of 6 years in compliance with our obligations to HMRC. This also allows customers who have created an account, to have access to their previous order history.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties. No personal data is processed for purposes other than for which they were originally intended, as laid out in this privacy policy.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to detoxpeople Ltd, Unit 1, Drakes Lane Industrial Estate, CM3 3BE.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You have the right to be forgotten, if you would prefer we delete any personal data we hold for you, please submit your request in writing to the above address.
YOUR ACCEPTANCE OF THESE TERMS
By using this website, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
CONTACTING US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Detoxpeople Ltd
Unit 1, Drakes Lane Industrial Estate
Boreham
Essex
CM3 3BE
United Kingdom
The Supplement Warehouse was formed to provide the UK natural health industry with high quality nutraceutical brands through a truly independent and knowledgeable trade partner.